Return & Refund Policy

  • Please inspect your order immediately upon receiving and contact us immediately if the item is defective, damaged or if you have received the wrong item, so that we can evaluate the issue and make it right.

  • If you are not happy with your purchase, we will accept a return of an unused product within 7 days from the delivery of the product.

  • To start a return, you can contact us at dozycozyllp@gmail.com or whatsapp us at +91 8619906212 (between 10 am to 6 pm).

  • Once your return request is accepted, we’ll send you a return shipping label, and instructions on how and where to send your package. Items sent back to us without a return shipping label will not be accepted.

  • Once we receive the returned item Outer Woods will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order). 

  • Once approved, your amount will be automatically refunded on your original payment method. The amount of time required to reflect the same in your bank account depends on the concerned bank.

  • Please allow 1-2 weeks for your return to be processed.​

  • Outer Woods will not issue refunds for products purchased through other entities, such as distributors or retail partners.

  • All goods will be inspected on return.

  • Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee.

  • We cannot be held responsible for items damaged or lost in the return shipment, therefore we recommend to use only our authorized shipping services.

  • We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.

  • We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to deny the refund for the same.

  • The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.